FAQ English

 

Terms-and-conditions
Privacy-regulations
To order
You can order via the form, or via the mail . You will receive a confirmation email from us with the purchase price, the shipping costs and the account number on which you can pay. After receiving the payment, the ordered product will be sent. It is also possible to order the bag at the Etsy shop.
The bags that are for sale at are only for sale there. Galerie Van Slagmaat are only for sale there.
To send
All products are sent with PostNL and with track & trace code. Within the Netherlands, shipping at the expense of DutchCreekBags with an order is > 150 euros.
Cost of shipment
Shipping costs depend on the size, weight of the product and the destination. PostNL's rates are hereby retained. For the Netherlands, the following can generally be assumed: mailbox post € 4 (with track & trace code) and parcel post (with track & trace code) € 6.50. The exact costs for the shipment of a product are stated in the confirmation e-mail.
Abroad
DutchCreekBags also ships abroad. Different shipping costs apply. For an indication of the shipping costs, I refer to the Etsyshop. You can order via the website or via the Etsy shop.
Guarantee
The product has a half year guarantee on stitching, seams and haberdashery. In the warranty period, it is repaired free of charge, after which repair costs are calculated.
Returns
If you want to return the bag, you can do so within 14 days. Always contact DutchCreekBags by mail first. The bag must be in its original condition and returned in its original packaging. Custom made products cannot be returned. The costs of shipping come at the expense of the customer.
Maintenance
For the products use is made of quality leather. Leather is a natural product, which also means that the material becomes better and more character when used and maintained.

To protect the leather against dirt and water, we recommend to treat the bag every 3 months with a protective spray (follow the instructions on the bus). Wipe away water (raindrops) as quickly as possible with a clean, slightly clammy cloth. If the leather has become wet, dry it at room temperature but never close to a heat source. This prevents the leather from shrinking and hardening.

When you do not use the bag, store it in a dust bag (included with the more expensive bags) and preferably with filling so that the bag stays in shape.
Custom made
Bespoke bags are also possible. This may involve minor modifications to an existing design, for example the color of the leather or the haberdashery. But other wishes can also be discussed if it fits within the 'look and feel' of the label. Feel free to contact me, we will get together.